Frequently Asked Questions
Everything you need to know about our vintage and pre-loved collections
How do you ensure the quality and authenticity of your items?
Every garment at Messina Hembry undergoes a rigorous manual inspection process. Our experts verify authenticity, check for structural integrity, and grade the condition of each piece to ensure it meets our high standards for vintage clothing.
What are your shipping options and delivery times?
We offer worldwide shipping. UK orders are typically delivered within 2-3 working days via tracked services. International shipping times vary by location but generally take between 5-10 working days.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be returned in the same condition as received, with all original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I know if an item will fit me?
Vintage sizing can differ significantly from modern high-street brands. To help you find the perfect fit, we provide specific measurements (such as pit-to-pit and length) in the product description of every item.
Are all the items on your website second-hand?
Yes, we specialize in high-quality pre-loved, vintage, and designer clearance clothing. This sustainable approach helps reduce textile waste while offering our customers unique pieces at a fraction of the original retail price.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For added convenience, we also support PayPal, Apple Pay, and Google Pay.